The 2 Tests Guaranteed to Drive Up Employee Loyalty and Retention

Today it is all about the customer and the patient – but it starts with caring about the employee.

When people know that what they do matters, individual productivity can go up, by up to 40%.

As a leader you need to provide recognition to them in the key areas that drive loyalty, retention and coaching skills. We all coach people in our day to day interactions with them - but do we do it by good examples, or bad examples? A disengaged workforce will ruin your business as the quality will suffer - and the customer can tell. This is all about engagement by measuring employees perception of the key attributes and sills that matter to them.

Learning Objectives:

• Know the fundamental reasons you must MBWA every day
• Learn who is engaged and how to support them for productivity
• Identify how the disengaged employee actively destroys your culture of success
• Understand the danger of permitting all the ‘Unwritten Rules” in your organization
• Learn where are you on the ‘5 Attributes of Engagement’ chart? Does your employee agree?
• Ask the 3 Loyalty question that identify if your employees really like coming to work
• Learn the ‘3 Cornerstones of Engagement” that support the self-tests
• Review the 11 skill points that are crucial to creating and maintaining loyalty to you and the organization
• Understand the 11 attributes that drive retention in your employees
• Create a check list of ‘Best Practices’ that support employees
• Get the key questions you need to know as a coach and how your people see you as a coach to them

Presented By:

Bruce Lee

Bruce is a strategist, speaker, productivity coach and MC. His passion is working with individuals and organizations to enhance their leadership results and individual productivity through focused educational workshops of implementation of the concepts and strategies that will improve the bottom line, increase market share and employee and customer loyalty and retention. As a former business owner and having been involved in 4 businesses from a good cross section of industry, Bruce brings a hands on approach to employee and customer satisfaction. Each presentation includes a variety of additional resources and tools after to support the training and measure skill levels.

Why CTR Audio Conferences Are Right For You:

• Fast, convenient learning without any out-of-office time
• No travel-related expenses or complications.
• If you are dissatisfied, you are entitled to a complete refund.