Dealing with Difficult People: How To Bring Out The Best In People (Even When They're at Their Worst)

They’re gossiping in the break room, bathroom, conference room, you name it.
They’re complaining, whining or generally spreading their doom throughout the office.
They’re stirring things up and sabotaging others.
They’re floating along, only doing what is minimally expected of them to avoid being reprimanded.

Difficult people come in every variety and no organization is without them. And they all have one thing in common: You absolutely must address them.

No matter the situation, dealing with difficult people or situations is a must. Because left unaddressed, it will only get worse. Difficult employees will wreak havoc – reducing productivity, damaging morale, destroying company culture, and ultimately increasing turnover.

Fortunately, you don’t have to let these attitudes and behaviors drag you down. With just a few practical techniques and skills, you may be able to turn even the most difficult person into a productive, positive and valuable employee.

Dr. Rick Kirschner is a best-selling author and has been empowering people to deal successfully with professional and personal challenges and bring about positive change for years! And now he is bringing his expertise to us in this brand-new training, Dealing with Difficult People.

In just 60 minutes, you’ll learn how to get things done when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. You’ll also learn:

• What’s driving different kinds of difficult behavior
• A skill for turning conflict into cooperation
• A listening technique that unlocks the door to people’s minds, hearts and deepest needs
• Specific redirection skills for dealing with pushy, negative, disruptive and wishy washy behavior

The frustration ends here. Join us today and start realizing a more relaxed and productive workplace immediately!

Presented By:

As a motivational speaker and communication skills trainer, Dr. Kirschner delivers artful programs on Business, Relationships and Life. In venues around the world and with groups as large as 6,000 attendees or as small as 4 executives, he helps his audience find the personal motivation and learn the needed skills to do the important work today for creating a better tomorrow.

He is the best-selling author of Dealing With People You Can’t Stand: How To Bring Out The Best In People At Their Worst, Dealing With Relatives, How To Click With People: The Secret To Better Relationships In Business And In Life, and Love Thy Customer.