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Keeping Your Cool When the Conversation Gets Hot

Stop the trial and error communication method!

You’ve been there, right? You spoke too soon and said something that was either unintended or misunderstood. Or perhaps you were blindsided by an argumentative or combative co-worker or employee and before you knew it, your emotions got the better of you and you said something you regretted later.

Unfortunately, conflict almost always triggers an emotional response. Anger, frustration, and stress can take control of your response and lead you to negative communications that make the conflict worse rather than better.

And, most of us never learned the essential communication skills we need to speak so we are heard and understood – communication skills that help you to get your point across with tact and confidence. Instead, we bumble along doing the best that we can, trying many different communication “strategies” that often end with us eating our words or trying to put out the fire that resulted from the conversation.

And without the right communication principles, your relationships, productivity and overall success will continue to suffer.

The good news is that you can learn better, more effective responses and become a truly successful communicator!

Join Guy Harris for 60 minutes and say good-bye to misunderstandings and miscommunications. Guy will help you become more aware of your language and how it is affecting your relationships. He’ll also teach you communication principles to make your messages more powerful and persuasive and show you how to speak so that you move others from anger to resolution.

In just 60 minutes, you will learn:

  • What triggers negative emotions
  • Three steps you can take to get your emotions under control
  • A five step model for communicating effectively when you are stressed
  • A practical model for communicating assertively without becoming aggressive
Presented by:

Guy Harris

Master Trainer & Coach

Guy draws on more than 20 years of combined professional and military experience when he consults, coaches, or trains in the areas of team and interaction dynamics, communication strategies and tactics, and emotional intelligence.

Prior to becoming a trainer and coach, Guy served as a Nuclear Engineering Officer in the US Navy Submarine Force, and he worked in leadership positions in both large and small business environments.

Typical client concerns prior to working with Guy are: forging a team from a group of individuals, moving a team past the conflict stage of team development, developing other leaders, expanding personal influence within the organization, communicating more effectively, and developing buy-in for new programs and processes.

With experience and training in technical disciplines and his further training in, and practical application of, human behavior and motivation principles, his unique skills consist of quickly connecting the technical and task accomplishment necessities of business operations with the human factors that often limit rapid implementation and results.

In other words, he helps you understand – and work through – the reasons why your relationships are getting in the way of getting things done.

Guy has both Bachelors and Masters Degrees in Chemical Engineering. He was a qualified Engineering Department head in the U.S. Navy. He is a Master Trainer and Coach in the DISC Model of Human Behavior, and a Workplace Conflict Resolution expert.



Price: $175.00



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