How to Create and Maintain a Civil Workplace

Civility is a collection of positive behaviors that produce feelings of respect, dignity, and trust. A lack of civility at work can fracture a team, destroy collaboration, splinter employees’ sense of psychological safety, and interfere with productivity and profitability. Belittling, insults, malicious gossip and sabotage can quickly deflate confidence, destroy friendships, and erode trust.

Workplace incivility often comes across as rude, thoughtless, or inappropriate behavior. Unfortunately, it’s a growing problem for many organizations. Your job as a leader is to serve as role a model for respect and civility. You might also want to adopt a respectful workplace policy. Preventing incivility from getting out of hand and permeating your workplace is a top priority for many employers.

Have you personally witnessed or been a victim of incivility or disrespect at work? This often includes verbal or physical abuse, harassment or behaviors that undermine team spirit, morale, self esteem and safety.

This webinar will help you create and maintain a workplace culture that demands civility. Taught by a senior HR professional Carol Hacker, highlights include how to:

• Recognize early warning signs of incivility.
• Identify possible causes of this dangerous problem.
• Change your workplace culture starting with your own communication.
• Maintain civility by building civility from the top down.
• Use the Behavior Blindness Technique to address incivility.
• Explore solutions and identify potential obstacles.
• Learn to give critical feedback without bruising egos and causing defensiveness.

Presented By

Carol Hacker

Carol Hacker is the former Director of Human Resources for the North American Division of a European manufacturer, Employee Relations Manager for the Miller Brewing Company, and County Office Director for the US Department of Labor. Carol has been the President and CEO of Hacker & Associates, a management consulting and seminar company since January 1989. She specializes in teaching managers, supervisors, team leaders, HR professionals, business owners, and executives how to meet the leadership challenge. She’s the author of over 400 published articles, scores of audio CDs and 14 books including the bestseller, Hiring Top Performers-350 Great Interview Questions For People Who Need People. She earned her BS and MS with honors from the University of Wisconsin.