The Discomfort Zone: Turning Difficult Conversations into Positive Results

Difficult conversations are an inevitable part of management. Whether it’s about a failing project, performance issues, neutralizing bickering and toxic team members or a change initiative that won’t be well received…there will come a time when you will need to initiate a tough conversation.

And difficult conversations are scary because the stakes are high and there is a real cost of failure. They almost always trigger an emotional response, and if you’ve never learned essential communication skills to respond tactfully, effectively and successfully, it’s inevitable that they’ll result in anger, frustration and stress.

Which is why the first response to often to brush the issues under the rug.

We convince ourselves that talking about the problem will make it worse. Or we’re uncomfortable confronting someone only to “make them feel bad”. Or we aren’t sure where the conversation will lead and prefer to avoid the unknown.

But avoiding these conversations will only make the situation even worse. And the longer you wait, the more it will affect your relationships, your productivity, the workplace environment and your overall success as a leader.

The good news is that you can learn better, more effective tactics to handling difficult conversations and the resistance that comes with them, helping you to break through the “Discomfort Zone,” and emerge as a more successful communicator!

Join award-winning author, trainer and coach, Dr. Marcia Reynolds, in this NEW 60-minute webinar and say good-bye to the fear, frustration, anger and stress of difficult conversations!

In this interactive session, Dr. Marcia Reynolds will teach how to set the tone of the conversation for maximum results, what to say to start off the conversation, and then how to use the Discomfort Zone—the moment when the mind is most open to learning—to prompt people to think through problems, see situations more strategically, and transcend their limitations.

During this webinar, you’ll also learn:

• How to mentally prepare for an uncomfortable conversation.
• How to start the conversation with an engaging statement.
• How to shift how someone thinks about a situation.
• How to form and ask questions that inspire changes in perception and behavior.

Stop avoiding difficult conversations that lower your ability for true success – join us for this effective webinar that will dramatically improve your communicative approach, thinking, and overall outcomes!

Presented By

Marcia Reynolds

Dr. Marcia Reynolds, president of Covisioning LLC, is fascinated by the brain, especially what triggers feelings of connection, commitment, and possibility. A pioneer in the coaching profession, Dr. Reynolds constantly upgrades her techniques through research and testing as she teaches coaching workshops and leadership classes for large corporations and coaching schools around the world. The skills taught in this workshop are described in her new book, The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs.