"Creating Civility in the Workplace - Whatever Happened to Respect"?

Rude, indifferent, emotionally troubled, over-worked and dis-engaged employees do more harm to your business and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. A lot of time, the cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect of them.

Is it you or is it them that is the problem?

When you fully exercise your position power, you will dramatically improve the strained relationship and drive up their personal power. Respect comes from knowing the persona and this is how to find out what matters and drives them. When you have a language of caring, you create respect.

If your problem person is chronically unhappy, you need to embrace a new workplace focus of caring and strengthen two-way communication. Speaking heart-to head about the problem, you can take the heat and learn from their issue and get a better employee in return.

This session is how to change the viewing of this person and their behavior to move them to be solution orientated. Respect drives up trust, engagement and creativity. When you move from cautious and superficial small talk to actually deal with the issue by a language of caring and a blameless apology, you go from a response of: “I thought you would never ask” to “Thank you, lets clear this up.”

Learning Objectives:

• Learn the four causes of most dysfunction by your employees.
• Understand what respect looks like, means and is generated by.
• Learn how to have effective one-on-one meetings and the scripting that will change their attitude.
• Understand the total costs of a dis-engaged employee.
• Find out what their complaints are that causes their dis-respect.
• Learn what is missing and needs to be said and heard by ‘walking-the-talk’.
• See how to turn disruptive behavior and attired to one of influence.
• Do some active listening and take time to actually hear them.
• Adapt 6 simple concepts to move them from complaining to leading.

BONUS: Two self-tests to measure how they see you as a leader and how to fix the deficient areas.

Presented By:

Bruce Lee

Bruce is a strategist, speaker, productivity coach and MC. His passion is working with individuals and organizations to enhance their leadership results and individual productivity through focused educational workshops of implementation of the concepts and strategies that will improve the bottom line, increase market share and employee and customer loyalty and retention. As a former business owner and having been involved in 4 businesses from a good cross section of industry, Bruce brings a hands on approach to employee and customer satisfaction. Each presentation includes a variety of additional resources and tools after to support the training and measure skill levels.