Attitude Problems in the Workplace: How to help employees shift from a "victim mindset" to a "creator mindset"

We have all had experience with employees who think that they have been dealt with unfairly. They can be a drain on a supervisor's time and on Human Resource's time. They can also have a negative effect on team morale and team productivity. These can be some of the most difficult situations to deal with and many managers and supervisors will do anything to avoid interacting with the employee. However, ignoring the situation inevitably lowers the engagement of the entire team. When engagement goes down, productivity goes down and customer service suffers.

This seminar will shine a light on why people get into a victim mindset and end up acting out the victim role in the workplace. We will then look at the difference between the victim mindset and the creator mindset. People with a creator mindset are more likely to take responsibility for their own lives and their own outcomes. Once you understand the inner workings of the creator mindset, you can help those in "victim mode" to shift their thinking.

Psychologically speaking, no one changes their behavior until they shift how they are thinking about the situation and this seminar is designed to help you with just that - how to shift your own thinking about the situation and how to help the other party shift their thinking about the situation.

In this seminar, you will learn:

• How someone gets into "victim mode" and why they stay stuck there
• Tips on how to avoid getting trapped in the victim’s dance
• A new strategy for improving communication with any difficult employee

Presented By:

Gail Finger

Gail's background is in psychology and she has over 20 years of experience providing executive coaching, training and facilitation services to organizations in both the private and public sectors. Her areas of expertise include interpersonal dynamics, human motivation, and the psychology of change.

Gail holds a BA in Psychology from the University of Connecticut and a Master’s Degree in Counseling from the University of Bridgeport. She is Professional Certified Coach (PCC) through the International Coach Federation and is also a Certified Action Learning Coach through the World Institute for Action Learning (WIAL). She uses a wide variety of workplace assessment tools, including 360 degree surveys, MBTI, TKI, DiSC, and organizational culture surveys to help her clients achieve their goals.

Gail has had a long-time interest in employee engagement and how organizations can create high performing teams and helps her clients to achieve measurable success in these areas. She is a frequently sought after speaker on the topics of Employee Engagement, Team Development, Attitude Problems in the Workplace and Retaining High Performing Employees.